Often, problems with the Discovery Center installation/upgrade process will be related to Pre-requisite software and/or account permissions. Missing permission within SQL or SSAS are the most common cause of failure. Refer to the latest Discovery Center Installation Guide to check that all requirements have been met.
If your installation or upgrade of Discovery Center has failed, an installation log file is generally required for advanced troubleshooting. Below we discuss how to generate this log.
Generating Installation/Upgrade Log
On the server you are installing/upgrading:
- Open a Command Prompt as an Administrator within the directory that contains the Discovery Center .msi setup file.
- Type 'msiexec /package ActiveNavigation.Setup.msi /l* install.log' where 'ActiveNavigation.Setup.msi' is the name of the specific version of the Active Navigation installer .msi file.
- Proceed with installation/upgrade until the process completes or fails.
- A file named 'install.log' will be created in the same folder as the install .msi file when the software completes or fails to install. The file is readable in a text editor such as notepad.
- The 'install.log' file will contain the text 'Value 3' where the problem occurred. This text can be searched for to support troubleshooting with Control + F.
- If the message is unclear about the cause of the failure, please reach out to the Active Navigation Support Team via a support ticket.