Users need to be added to the Support Portal so that they can look at the KBAs to troubleshoot issues, submit a ticket for help from our Support Team, or download updated versions of our software after a new release.
Methods for New User Creation
Below is the procedure for request such account creation for Support Portal as well as the necessary information that we need in order to successfully create an authorized user in Support Portal.
Authentication of New Users
Requests should be sent to Support@activenav.com or directly through the portal at https://support.activenav.com.
Required Information for New Users
The required Information for the Support Team to create a new user is as follows:
- Name
- Organization
- Phone Number
- Time Zone
Other Security Restrictions:
Other restrictions to our New User Policy creation include:
- Accounts will not be created with any non-business email (Gmail, Yahoo, Hotmail, etc.)