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      Use Failed Request Tracing to Troubleshoot Website Issues

      Custom environments can sometimes cause websites to behave unexpectedly.

      Failed Request Tracing is a tool to gather more information about why the site is failing to operate as expected.

       

      To configure Failed Request Tracing Rules using the IIS Manager application (inetmgr.exe)

      1. Launch IIS Manager.

      2. Select the relevant website
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      3. In the Manage Website pane, under Configure, select Failed Request Tracing….
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      4. In the Edit Web Site Failed Request Tracing Settings dialog box, check the Enable checkbox.
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      5. Click OK to save changes.

      6. Select the relevant website

      7. Double-click Failed Request Tracing Rules icon.
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      8. In the Actions pane, click Add….
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        Select All content (*), and then click Next.

      9. Select Status code(s): and enter 400-999.
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        Click Next. The above configuration has created a Failed Request Tracing Rule that writes traces when the status code falls between 200 and 399.

      10. Click Finish

      To view Failed Request Tracing logs

      1. Navigate to the directory where the Failed Request Tracing logs are written. By default, the location is %SystemDrive%\inetpub\Logs\FailedReqLogFiles\.

      2. Send this information to the ActiveNav support team via a support ticket along with a description of your issue.