DC Project Suite
Training and Documentation
Support Plan and Product Licensing
Downloads
Knowledge Base
- Common Problems With Upgrades
- Indexing files stored in Novell Netware
- Choosing Between Domain and Local Accounts for Discovery Center Services
- Diagnosing File Share Access Issues
- Migrating Discovery Center Project Suite to a New Server
- Ticket Submission Guide
- Adding Additional Users or Groups to a Discovery Center Database
- Exporting Event Viewer Logs
- Eliminating the 4GB StringStore Limit When Processing the Reporting Database
- Changing Related Service Account Passwords
- File Formats Supported for Analysis
- Troubleshooting Installation and Upgrade Problems
- Error After Detaching or Restoring the Discovery Center Database
- MIP Labeling Action Stalls and Scheduler Service Stops
- Indexing Content on Unix Systems Using NFS
- How to Restore Files from Quarantine
- Interaction with Archive Systems
- Diagnosing SharePoint Access Issues
- Web UI fails to load with error "The trust relationship between this workstation and the primary domain failed"
- Disabling Analysis of Hidden Text Within PDF Documents
- Modifying or Removing an Index from a Schedule
- Configuring a Scheduler Service Startup Dependency on SQL Server
- Configuring Discovery Center to Use a Migrated or Renamed Database
- Troubleshooting “MSOLAP provider is not registered” errors
- Scheduler Service Terminating, or Failing to Start
- Report Failing Due to Timeout
- Exchange Online Indexing Fails with 'Error Loading Properties for Page' Message
- Active Navigation Modified Version of OpenMCDF library
- Process Reporting Database failing due to query timeout
- Network Location Displays 0 Bytes [0 B] When it Contains Files
- Azure Files Access in Discovery Center
- Encoded Control Characters Cause Migration to Fail
- Enabling Verbose Logging in Discovery Center
- Index Task "Stuck" at Position Zero in the Activity Queue
- Best Practices for Indexing Different Repositories
- Migrating SSAS away from SQL for a Fully Distributed Installation
- SharePoint Migration - Managed Metadata Guide
- Discovery Center HTTP Error 500 or 503 and IIS Application Pool Stopping
- Analysis Process Fails Mid-way, Causing Future Analysis to Fail
- "Could not load file or assembly" error during installation
- Considerations for analysis of Exchange content
- Skimming Requires Permissions for All Parent Locations
- Discovery Center web interface displaying 500.19 error after successful install
- New User Creation in our Support Portal
- Change Locations for the Search Index, Analysis Cache, and Log Files
- Failure to Delete Files From The File Cache Folder During Analysis
- Processing the Reporting Database Fails with Provider Errors
- The New SharePoint Connector
- Using Analysis Filters for Indexes
- Disk Space Errors on Server prevent Index Processing
- Server Error in '/' Application: RE2
- Unable to Add Locations to Network Map
- Setting Up SharePoint Permissions for Indexing and Action on Discovery Center 4.13 and older.
- Images Not Loading Across Discovery Center
- Port numbers in use by Active Navigation
- Active Navigation web interface shows "ServiceActivationException" errors after installation
- Managed Metadata mapping to SharePoint not writing values during migrations
- Choosing appropriate search syntax for Classification Rules
- Discovery Center does not use pre configured web site host name
- Process Reporting Database fails with "The user name or password is incorrect."
- Using Microsoft Office 365 Multi-Factor Authentication with Discovery Center
- Use Failed Request Tracing to Troubleshoot Website Issues
- Compatibility of SharePoint Extension Service with SharePoint versioning options
- Discovery Center Recovery - Failed Upgrades
- Allow intranet zone file URL links from Edge
- Enabling Trace Logging for Exchange Web Services
- Deleting Empty Containers
- Changing the Discovery Center Service Accounts
- Upgrading Legacy SharePoint Locations
- Best Practices for SQL Server Configuration
- Enabling Logging of Web Service Errors
- Addressing Slower Performance Due To Anti-Virus Activites
- Configuring Discovery Center to use the HTTPS Protocol
- Hardening Suggestions for the Discovery Center IIS Website
- Skim fails with "Duplicate key row" error
- Known Issues
- Log4j / CVE-2021-44228 and ActiveNav Products
- Repairing a Corrupted SSAS Reporting Database
- Custom Metadata Retrieval in OpenText Content Server
- Custom Metadata Retrieval in SharePoint
- Repeating Popup Errors When Loading Discovery Center - Dynamic IP Restrictions
- Server Error in '/' Application After Installation
Migration to ActiveNav Cloud
- Overview | Migrating to ActiveNav Cloud
- 1. Understand Discovery Center Project Suite Position | Migrating to ActiveNav Cloud
- 2. Plan ActiveNav Cloud Configuration | Migrating to ActiveNav Cloud
- 3. Decommission Discovery Center Project Suite Instances | Migrating to ActiveNav Cloud
- Prest Team Case Study | Migrating to ActiveNav Cloud